Rabbit

BigQuery and Google Cloud cost optimisation

Sales process playbook

Trial-led enterprise motion: combined discovery and live demo, proof in a POC, then a billing-ready results pack and procurement. Internal enablement for Rabbit revenue teams. Prepared by Growth Experts, April 2026.

 

Jump to cheat sheets

Buyers push to see BigQuery internals in the first hour. Deals still expire on sign-off chains and quiet objections. Sketch the buying power map before you open screen share.

Principles & How to Use This Playbook

Rabbit runs a trial-led BigQuery motion: Meeting 1 pairs discovery with a tailored technical demo (typical in EMEA). Evidence lives in the POC. Commercials follow once numbers are on the table (POC telemetry, then procurement). Line HubSpot stages up with these beats so reporting tracks what actually happened.

1

Pilot-led proof

Let the POC carry the burden of proof before you ask for signatures. Aim for unmistakable savings and behavioural evidence.

2

Respect procurement gravity

Vendors, questionnaires, holidays, internal politics — parallel-path compliance alongside the POC so timelines don't silently double.

3

Stakeholders early

Data leaders own feasibility; FinOps validates economics; unnamed sign-offs kill deals late. Surface who actually stamps paper before decks go wide.

4

First principles with guardrails

Strip waste from the funnel but don't force a textbook two-call sequence when calendar and buyer urgency favour one strong working session.

5

Warm beats raw cold

Thousands of unanswered dials don't build pipeline — awareness, referrals, conferences, partner intros, and Reddit adjacency outperform brute cold in EMEA context.

6

Rabbit Heroes reciprocity

Champions introducing Rabbit should be enabled (template intro, CC rule) and recognised — events, roadmap access, tiers — subject to enterprise gift policy.

How to Use

This is your running system doc: prep calls with cheat sheets; update HubSpot stages to match headings here; nominate an owner per roadmap tag. Return to the Roadmap section at the end for the phased priority list.

Published proof you can reference

Pull numbers straight from followrabbit.ai and the linked case studies so champions can quote them without ad-libbed ROI. If this playbook sits on a public URL, clear customer names with leadership before you name them aloud (same hygiene as emailing a deck off-domain).

Example: Nordstrom (linked case study)

As published on the Rabbit site (summarised here for sales prep only):

Full write-up: Nordstrom case study · Browse all customer stories.

Rabbit's marketing cites roughly 32% average BigQuery reduction and aggregate savings milestones on the calculator band (verify live copy before quoting verbatim in contracts).

Differentiators to echo in conversation: automated reservations and slot optimisation, cost-focused code reviews, optimisation pull requests — outcomes anchored in telemetry, not generic “copilot” fluff.

How Enterprise Data Teams Encounter Rabbit

Passive inbound in this niche stays thin; many prospects still assume dashboards are the ceiling before they hear about an automation layer. Outbound wakes the topic, and intrigued analysts push for a live tour of the stack fast.

01

Unaware solution

“We tweak BigQuery in-house.” Pain: don't know automated optimisation paths exist beyond reports.

Friction: category confusion (copilot language vs deterministic savings narrative).

02

Hunt / Air cover

“Your LinkedIn + case study surfaced before the call.”

Friction: long awareness cycles — ads/content months before readiness.

03

Willing to meet

“Show me how this maps to reservations, on-demand, autoscaler.”

Friction: getting calendars aligned in EU orgs.

04

Vendoring + POC

“Security needs questionnaires; pilot needs workload owner.”

Friction: throughput of compliance docs; partner scepticism (making internal teams look bad).

05

Evidence shock

“Weekly numbers made obvious savings — unacceptable not to renew logic.”

Friction: political stall despite math.

06

Commercial + procurement

“Procurement stamps; budgets often stay constant — efficiency frees capacity elsewhere.”

Friction: committee timelines; no enforced decision window unless you sell one.

Key insight

Wins cluster post-demo. Qualified meetings are still the gating factor. Protect outbound hours for warmer channels and referrer loops; tightening deck six while call one stays empty hides the real gap.

Rabbit Revenue Path (Not Generic Discovery → Pitch → Close)

Strict two-call playbooks rarely match EMEA calendars. Buyers expect the stack trace on call one. POC proof plus a dossier-grade commercial recap do the heavy lifting after that.

1 · Joined session

Connor intro → technical lead walks BigQuery-tailored diagnostics + live demo posture. Outcome: align on POC path.

2 · Enablement

Architecture docs, permissions, vendor portals, security questionnaires. Bottleneck to SLAs internally.

3 · POC

~30–60 days, weekly checkpoints, cumulative savings storyline. Aim: make continuing irrational.

4 · Commercial

Results deck with three pricing options tied to POC numbers; rehearsal on objections (data access, accuracy, effort).

5 · Procurement

Parallel approvals, contracting, onboarding handoff. Request explicit decision timelines post-results briefing.

Optional experiment · diagnosis before full demo theatre

A second meeting buys time to amplify pain before the full walkthrough when calendars cooperate. Often they do not. When you compress to one sitting, nail pain quant plus stakeholder mapping in the opening minutes, then step into screen share. Treat the two-hop version as an experiment logging team debrief notes, not a fixed rule.

Stage Scorecard

Self-assessed April 2026 workshop (EMEA lens). Colours = health; numbers are conversation starters, not finance forecasts.

0

Lead In

No steady pipeline; cold-call yield brutal; reinvest in warmer channels + events.

0

Enquiry

Real demo requests move to call fast; product signups still leak without automated nurture.

0

Meeting 1 insight

Strong BigQuery fluency; tighten who truly signs & latent blockers pre-POC.

0

Enablement → POC

Vendoring/documentation throughput is pacing item — assign SLA + backup owner.

0

POC payoff

High conviction once trial runs — numbers land; objections well understood.

0

Close

Procurement + hidden approvers lengthen tail — adopt explicit timelines post-results deck.

1–3 Needs work 4–7 Developing 8–10 Strong

Lead In — Plays & Operating Rules

Goal: replace raw cold volume with repeatable warmer asymmetry (trust transfer + timing).

Channel plays

Referral mechanics (enforce)

Rabbit Heroes (scaffolding)

Nominate

Champions post-POC value + narrative clarity (meetup hosts, loud customer voices).

Tiers

Advocate intros + roadmap office hours vs Hero perks (summit dinners, advisory channel) — customise labels & legal review gifts.

Measure

HubSpot tags: intros/month vs cold meetings; attributable pipeline £/$.

Enable

One-slide “how to intro Rabbit” + paste-ready email skeleton.

Green flags

Head of data/engineering/architect personas with GCP spend urgency
Multi-page site engagement from ABM targets (intent spikes)
Partner-mediated intro OR repeat champion pull-through
Executive patience for POC once compliance path starts

Red flags

Junior IC with no escalation path unwilling to sponsor
Organisation politically rewarded for blocking external optimisation
Zero capacity to own POC technical checks for 60 days
Expecting transformational savings without granting data access parity

Enquiry & Activation

HubSpot notifies fire for demo submissions; self-serve signup ≠ intent — treat cohorts separately.

1Hour target on hot demo requests

Hi [First Name],

Thanks for raising your hand — I'll keep this concise.

I'll come with our technical lead. We'll sanity-check reservations vs on-demand, autoscaler posture, commitments, then show how Rabbit tackles your flavour of waste.

If these times fail, ping three slots that survive internal calendar chaos:

[Scheduling link]

Meeting 1 · Discovery + live demo (same session)

EMEA default: walk the live product after pain sits in plain language. Keep screen share off until at least a draft power map exists so you avoid performing for sponsors who never joined the Zoom.

0–12m
Power map
No screen share yet
12–42m
Live demo spine
BQ reservations, scaler, CUD
42–52m
Blockers + politics
Security, bandwidth, owners
52–60m
BAMFAM
Compliance + POC calendar

Buying committee dynamics (champion, economic buyer, evaluators, blockers) govern late-stage stall. Map who gets judged on what so your champion can brief upward without career risk.

RoleName / title (fill live)What they need to say yesRisk if ignored
Economic buyer
Budget line owner
Typically ROI vs other priorities, FY timing, contract shapeChampion-only deals that die at signature
ChampionPOC proof they can repeat to leadership; air coverThey look wrong if numbers challenged
Evaluators
Data / platform / security
Architecture fit, access model, audit trailPhantom “tool review” weeks after trial
BlockersOften FinOps pride, NIH build, procurement delay-as-safe-defaultSilent veto after POC success
Shadow influencersEAs, incumbent consultants, ops leads off calendarNarrative pivots you never hear

Intra-office prompts (surface politics early)

Blocker playbook (concern → response → artefact)

ConcernLikely psychologyRabbit response angleArtefact / owner
Data exposure breadthRegret aversion; fear of being blamed for leakScope phases: read-only telemetry, narrow tables, revocation pathData flow one-pager · security lead
“Dashboard vs invoice” scepticismEvaluator protecting credibilityReconcile on exported billing; weekly same definitions in POCAppendix: reconciliation method · AE + SE
“Engineering has no bandwidth”Status-quo bias; past vendor fatigueAutomation PRs + code reviews reduce toil; POC RACI shows hours returnedRACI · reference site narrative on hours reclaimed
Build vs buy / NIHTurf protection; internal hero narrativeTime-to-proof: POC days vs internal build quarters; cite published customer outcomes when permittedTimeline contrast slide · avoid invented %
Procurement / marketplace dragCommittee risk spreadParallel path from week 1–2; recycle security packProject plan with customer task owners

Technical spine checklist (adapt live)

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  • On-demand vs reservation baseline; autoscaler utilisation realities
  • Commitments inventory (idle spend vs capacity in use)
  • Where manual recommendations complement the automation roadmap
  • Translate savings into their governance vocabulary (avoid generic “copilot” unless they use it)
“Before we share screens: who besides you must bless a pilot if the numbers land? What would six quiet weeks of optimised telemetry change for your roadmap funding story?”

Enablement Toward POC

Collateral package: architecture, permissions blueprint, recap case studies — but the real velocity choke is vendor registration and security questionnaires. Run both tracks simultaneously from day one.

Rabbit-side tasks

  • Send architecture overview + data access model within 24 hours of verbal POC commit
  • Prepare recycled security FAQ from prior enterprise approvals
  • Draft Day-1 telemetry prerequisites list for customer to sign off
  • Assign a named SE owner for POC technical continuity
  • Escalate internally if vendor portal SLA exceeds 7 business days

Customer-side prerequisites

  • Nominate a technical POC owner with BigQuery access
  • Open vendor portal and submit Rabbit for registration
  • Confirm data scope: which projects, which billing accounts
  • Loop procurement lead now — not after trial results
  • Surface any FinOps or security stakeholder who will need a separate briefing

Artefact inventory — what to send and when

ArtefactSend whenOwnerPurpose
Architecture one-pagerWithin 24h of POC verbal commitSEShows data flow, access model, revocation path — pre-empts security questions
Recycled security FAQWith vendor portal submissionAEBundles prior enterprise answers so questionnaire moves in days not weeks
Day-1 prerequisites checklistAt POC kick-off meetingAE + SENamed permissions, BigQuery projects in scope, billing export access — signed off in writing
POC RACIAt POC kick-offAEHours per week per role, escalation path if telemetry ingestion stalls
Case study packAfter call one, before POC kick-offAEChampion-repeatable evidence; use only published metrics unless customer has cleared more

FinOps scepticism signal

If the customer’s FinOps lead goes quiet between call one and POC kick-off, flag it before ingestion starts. A mid-POC joint readout (champion + FinOps + Rabbit SE) is far easier to arrange than a post-POC political recovery.

POC Rituals & Stakeholder Coverage

Weekly touchpoints projecting cumulative savings momentum. Target: irresistible arithmetic + champion air-cover inside customer politics.

Kick-off map (fill every cell)

RoleNameJob to be done
POC ownerDay-to-day optimisation decisions
Data leadership sponsorAir-cover vs internal sceptics
FinOps observerValidates commercials without blocking architecture reality
ProcurementStarted parallel path week 2

Mid-POC: optional FinOps joint session so internal teams shine while Rabbit arithmetic stays undeniable.

Post-POC Results Meeting + Dossier

Deliver a billing-ready results pack — trial window, methodology, and fees tied to their telemetry. Three commercial options aligning to ~1% ongoing tracked spend (manual / recommendations) and ~20% of proven automation savings (BigQuery automation emphasis) — confirm live commercial policy before quoting.

Stakeholder quorum check

Before scheduling: verify budget signatory or delegate has surfaced (hidden SVP veto pattern). Separate working-level heroes from ceremonial approvers.

“We’ve pulled together three options based on your actual POC telemetry — not a generic pricing sheet. Each one ties back to what your billing data showed. Walk me through what you’re seeing first, and then I’ll explain the logic behind each structure.”

Close, Procurement & Handover

Momentum dies in vendor portals — maintain parallel project plan with named customer tasks.

“Before we wrap — I want to make sure we have a working timeline on paper so nothing sits in a queue longer than it needs to. If procurement takes four weeks, that means we need a decision on your side by [date]. Does that map to reality? And if your VP is tied up, who can stand in on the approval side?”

Objection grid (psychology → talk track → artefact)

+
ObjectionLikely psychologyTalk trackArtefact
Too much data accessLoss aversion; fear of reprisal“We phase scope — start narrow, expand as trust lands. Revocation is explicit.”Data map + DPIA snippets
Numbers will not match our billEvaluator protecting reputation“We reconcile to your export — same lineage weekly in POC.”Methodology appendix
Engineering bandwidthOverload narrative“POC RACI slots <X hrs/week; automation removes tuning fire drills.”RACI + hours-back story
We should build internallyNIH; hero project“Fair — compare clock to first defensible saving; POC is time-boxed.”Timeline contrast (no fake ROI)
Procurement / security queueSafe delay“We started parallel path week 2 — here is recycled pack from prior enterprise.”Security FAQ + vendor checklist
Another SaaS / FinOps shelfwareScepticism from past tools“POC success metric is £/€ on invoice + PR throughput — not dashboard eyeballs.”POC scorecard template

Next step at end of results call: name the decision date, procurement owner, and fallback exec if the workflow stalls (see drill 4).

HubSpot Kanban Mirrors This Language

Stages should map 1:1 with sections above — no orphaned deal cards that conceal reality.

Tags to add: Lead source (cold / partner intro / ABM spike / signup), bottleneck flag (waiting security / stalled FinOps politics), POC week counter.

Cheat Sheets

Print or screen-share during calls. PDF via browser print.

LLM Assistants

Paste transcripts into the prompts below when you want a one-page screen-share recap or cleaner internal handoffs.

How to use: Copy from the cards or download the .txt files. Paste into ChatGPT / Claude / Cursor. Swap bracketed placeholders for transcripts and notes.

Produce one HTML file for screen-share right after a Rabbit discovery plus demo call. Use light background #f6f6f6, charcoal body #0f172a, accent #369af8, Montserrat headings and Lato body so it pairs with followrabbit.ai screenshots. Inputs: company [PROSPECT], transcript [T], seller notes [N]. Add a section called "Buying power map" built only from the transcript (economic buyer, champion, blockers, shadow influencers). Tie each block to quoted transcript lines for: 1) BigQuery strain and governance fears 2) Commercial and political impact (budget retention, roadmap funding, who is judged on what) 3) Proof plan that names Rabbit telemetry they will see in the POC 4) Savings story alongside what manual tuning costs them today 5) Next milestones: vendoring artefacts, POC calendar, escalation owners Do not invent savings percentages unless the transcript or a linked public case study states them. Add a CTA scheduling block. Return only the full HTML.

Extended pitch-builder prompt (.txt) · Handover summary prompt (.txt)

Role Practice Drills

With thin inbound, every qualified meeting counts. Run these drills regularly so the mechanics feel automatic when it matters. Each drill includes setup, roles, moves to practise, debrief questions, and what a passing run looks like.

1

Two-act inside one hour

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What it trains

Running discovery and demo in one compressed session without skipping the power map. The common failure is jumping to screen share at minute two when the buyer pushes. This drill builds the muscle to hold the 12-minute diagnostic window under pressure.

Roles

Seller — Connor or any AE running the call.
Buyer — one person plays a Head of Data Engineering at a mid-market UK retailer with genuine BigQuery spend. Facilitator coaches from outside the call.

Timing

25 minutes total: 12 minutes discovery, 10 minutes demo spine, 3 minutes debrief setup.

Opening line (buyer reads this to kick off):

"Thanks for joining. I’ve only got 45 minutes today — can we skip the intro and just get into what the product actually does? I’ve seen a few tools like this."
Moves to practise
  • Acknowledge the time pressure, then redirect: "Absolutely — 45 minutes is plenty. I want the demo to be specific to your setup, so two minutes upfront will make the next 40 land better."
  • Use the power map questions to surface the economic buyer before any slides appear.
  • Quantify spend before screen share: get a rough BigQuery monthly number in the buyer’s words.
  • Open screen share only once you can name champion, economic buyer, and one live concern.
Debrief questions
  • Did the seller name the economic buyer before minute 12?
  • Did the demo sections map to pain the buyer surfaced, or was it a generic walkthrough?
  • Where did the seller feel most pressure to skip the diagnostic?
  • What question would have surfaced a blocker faster?
What good looks like: Buyer role played urgency pressure twice, seller held the diagnostic without apologising for it, demo used the buyer’s own spend numbers, and both power map columns had names before screen share opened.
2

Referrer enablement pitch

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What it trains

Explaining Rabbit convincingly to a third party who will forward Connor to their client. The risk is over-pitching (architect feels like a lead gen tool) or under-explaining (architect can’t articulate the value in their own words). This drill trains the CC intro ritual and reputation framing.

Roles

Seller — Connor.
Referrer — one person plays a senior freelance GCP architect who has a client with heavy BigQuery usage and could make the intro — but they are protective of their client relationships and will not forward unless they trust the narrative.

Timing

15 minutes: 90-second pitch, 5-minute Q&A from the referrer, 5-minute debrief.

Opening line (referrer reads this to kick off):

"I have a client who complains about BigQuery costs every quarter. Tell me in 90 seconds what Rabbit actually does and why I’d put my name on forwarding you. And be honest — what’s the catch?"
Moves to practise
  • Lead with one outcome number from a published case study, not a feature list.
  • Name the specific pain the referrer’s client type typically has (slot waste, manual tuning overhead).
  • Explain the CC intro rule clearly: both sides on email, referrer proposes times, Connor handles it from there.
  • De-risk the referrer’s reputation: what happens if the POC numbers disappoint (transparent methodology, no lock-in).
Debrief questions
  • Could the referrer repeat the core Rabbit value proposition to their client right now?
  • Did the seller make the referrer feel safe making the intro?
  • Did the seller ask the referrer what the client’s specific situation is before pitching?
  • Was the CC intro process explained clearly enough to be actionable?
What good looks like: Referrer role says they would send the intro email tonight. The seller mentioned a specific published metric (not invented), handled the "what’s the catch" question without deflection, and the referrer could explain the product in one sentence unprompted at the end of the debrief.
3

POC steering committee — weekly readout under fire

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What it trains

Presenting mid-POC savings data to a divided room: a champion who needs Rabbit to win, a FinOps lead who disputes attribution, and a data platform lead who is politically cautious. The goal is to keep both internal stakeholders engaged without letting the sceptic kill momentum.

Roles

Seller — Connor presents the week-3 POC readout.
Champion — wants Rabbit to succeed, will back the seller but only if the numbers hold up.
FinOps lead — disputes whether savings are real or just attributed to Rabbit incorrectly; compares to their internal dashboard.
Facilitator — pauses the drill when the seller hits key moments to coach in real time.

Timing

30 minutes: 10-minute readout, 15-minute Q&A with both buyer roles active, 5-minute debrief.

Opening challenge (FinOps lead reads mid-readout):

"These savings numbers don’t match what I’m seeing in our internal cost dashboard. Our numbers show a 12% reduction, not 31%. How are you defining ‘savings’ here, and why should I trust your export over ours?"
Moves to practise
  • Respond without defensiveness: acknowledge the discrepancy and name the specific reconciliation method.
  • Invite the FinOps lead to share their export so you can reconcile line by line before the next readout.
  • Keep the champion engaged: redirect a summary point to them after the FinOps challenge so they stay active.
  • Do not let the meeting end without a shared definition of "savings" agreed by both stakeholders.
  • Propose a joint session (champion + FinOps + Rabbit SE) within 5 days to close the definition gap.
Debrief questions
  • Did the seller get defensive or stay curious when the numbers were challenged?
  • Did the champion visibly disengage during the FinOps exchange?
  • Was a concrete next step named before the call ended?
  • Could the seller articulate the reconciliation methodology without notes?
What good looks like: The FinOps lead agreed to share their billing export. The champion stayed engaged and volunteered to co-host the reconciliation session. The seller defined "savings" in terms of the billing line item, not the Rabbit dashboard, by the end of the exchange.
4

Procurement clock start — post-POC close

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What it trains

Closing the results call with a named decision date and a fallback plan when the champion cannot produce the economic buyer. The most common failure mode: results call ends with "we need to discuss internally" and the deal drifts for six weeks.

Roles

Seller — Connor presenting the post-POC results pack.
Champion — loves the numbers, personally convinced, but the VP of Engineering who controls budget has not been on any calls and has procurement concerns the champion cannot articulate clearly.

Timing

20 minutes: 8-minute results pack walk, 8-minute close attempt, 4-minute debrief.

Opening line (champion reads at the close moment):

"This looks really strong. I want to move on this, but I need to take it to my VP. She’s hard to get time with and she usually has procurement loop through legal before anything gets signed. I can’t really promise a timeline."
Moves to practise
  • Validate the champion’s position, then move immediately to structure: "Let’s make it easy for your VP — can we draft a one-page summary she can circulate to procurement without needing another full demo?"
  • Name a specific decision date: "If procurement needs 30 days, working backwards means we need a VP yes-or-no by [date]. Does that map to how decisions move in your team?"
  • Surface the fallback exec: "If your VP is unavailable for the next two weeks, who else can unblock the commercial side?"
  • Commit to drafting a follow-up summary email in the next 24 hours so the champion has something to forward internally.
Debrief questions
  • Did the seller let the "I can’t promise a timeline" stand without challenging it gently?
  • Was a specific decision date named — and accepted or renegotiated?
  • Did the seller identify the VP by name and role before the call ended?
  • Was a concrete next action (written summary, intro email) agreed before hang-up?
What good looks like: A specific decision date is on record. The fallback exec is named. The champion committed to forwarding a written summary the seller will draft. The seller did not accept "we’ll circle back" as a close.
5

Objection gauntlet — rapid-fire fluency

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What it trains

Fluent, unscripted objection handling across the six most common blockers. The format is rapid-fire: the facilitator reads one objection, the seller has 90 seconds to respond, then the next objection fires. No pausing to think of the "right" answer — the goal is natural delivery of a response that is already internalised.

Roles

Seller — any team member.
Facilitator — reads objections from the list below in sequence or shuffled. Times each response strictly at 90 seconds. Does not help or coach during the run.

Timing

20 minutes: 6 objections × 90 seconds each = 9 minutes of responses, then 10 minutes of debrief on the two or three that felt weakest.

Objection sequence (facilitator reads each in turn):

  1. "We’re concerned about giving a third-party tool read access to our BigQuery billing data. That feels like a significant exposure."
  2. "Your dashboard shows savings, but when we look at our actual Google invoice it doesn’t match. How do I know these numbers are real?"
  3. "Our engineering team is at capacity. We can’t take on another tool that needs someone to babysit it through an integration."
  4. "We’ve considered building something similar in-house. It doesn’t feel like something we can’t do ourselves."
  5. "Security and procurement review is going to take at least three months. There’s not much we can do to speed that up."
  6. "We tried a FinOps tool two years ago and it gave us great dashboards. We still wasted the same money. How is this different?"
Debrief questions
  • Which objection produced the most hesitation in the seller?
  • Did any response rely on vague claims ("we’re very accurate") rather than a specific mechanism?
  • Which objection did the seller handle with the most conviction — and why?
  • Re-run the two weakest objections immediately after debrief so the session ends on a strong rep.
What good looks like

No response used filler phrases like "great question" or "I totally understand." Each answer named a specific mechanism (revocation path, billing line reconciliation, POC RACI hours, published timeline contrast). Responses stayed under 90 seconds without cutting substance.

Variation: Run the gauntlet with two sellers simultaneously giving different answers to the same objection. The team votes on which version they’d rather hear as a prospect. Rotate until the stronger framing becomes the team default.

Roadmap

Workshop April 2026 — immediate focus is pipeline creation + documentation.

Phase 1 — Lead flow

Pause brute cold volume experiment; measure replacement channelsABM + site clarity experiment designPartner intro tracking fields in HubSpot

Phase 2 — Process steel

Document signup nurture vs demo nurtureSecurity doc SLA + backup ownerMandate stakeholder matrix before POC kickoff

Phase 3 — Commercial excellence

Template post-POC dossier sectionsDecision deadline script after results readoutCase-study language mining for messaging

Ownership

Connor + EMEA sales lead own adoption; leadership backs resourcing on compliance throughput.

Marketing plays to run alongside sales

These are not CRM pipeline stages — they are ongoing programmes that make outbound warmer and inbound sharper. Sales and marketing need to stay aligned on timing so paid touches and outbound calls land together.